This page explains how to delete your account and the data held under it for our apps (including Q-Learn, QF-Learn and M-Learn). Account deletion is permanent and cannot be undone. Read "What Is Not Removed Automatically" below as well — a few records live outside your account and need a separate request.
How to Delete Your Account
You can delete your account from within the app. Follow these steps:
- Open the app (Q-Learn, QF-Learn or M-Learn) on your device
- Navigate to Settings
- Scroll to the bottom of the Settings screen
- Tap on "Delete Account" - This button is located in a separate card at the bottom of the settings screen
- Read the warning message carefully - The dialog will explain what will be deleted
- Type the confirmation word shown in the dialog, into the confirmation field (case-insensitive). In English this is "DELETE"; if you use the app in another language, the dialog will show you the word to type in that language
- Tap "Delete Account" to complete the deletion process
Warning: Account deletion is permanent and cannot be undone. Make sure you want to proceed before confirming.
If deletion stops partway through, for example because the app needs you to sign in again, sign in and repeat the steps. If your account still exists afterwards, email us and we will finish deleting it.
What Gets Deleted
When you delete your account, the following information will be permanently removed from our systems:
- Your profile and account information - Name, email, profile picture URL, and other account details
- All your certificates - All certificates you have earned, including free and Pro certificates
- Your quiz results and progress - All quiz scores, answers, and completion status
- Course progress - All progress through courses, modules, and sections
- Your stored files - Any files we hold for you, such as generated certificate documents
- Your sign-in credentials - Your authentication record with us, including revocation of the Apple sign-in token if you used Sign in with Apple
What Is Not Removed Automatically
Some records live outside your account document and are not erased by the in-app deletion flow:
- Leaderboard entries - A score you submitted to a leaderboard, and the display name shown with it, remain visible after deletion
- Feedback you have sent us - Feedback is kept so we can act on it and cannot be withdrawn from within the app
- Push notification tokens - The identifier your device uses to receive our notifications
- Our new-account alert - The notification we received with your email address and sign-in method when you created the account, and our marker that it was sent
- Earlier guest accounts - If you signed out of a guest account before, it still exists; you cannot sign back in to it, but we will delete it on request
- Your mailing-list subscription - If you signed up for email updates on one of our websites, use the unsubscribe option in our emails or ask us to remove you
- Purchase logs - Records of Pro purchases, kept to substantiate your entitlement and for tax and accounting purposes
- Usage analytics - Records of how the app was used are not linked to your account, so we cannot tell which are yours. Turning off "Share usage data" in the app's Settings stops them and erases the random number that ties them to your device (see Section 5B of the Privacy Policy)
- Your account in our other apps - Q-Learn, QF-Learn and M-Learn each keep entirely separate accounts. Deleting your account in one does not delete it in the others; if you use more than one, repeat these steps in each app
Stored Only on Your Device
Some things never reach our systems at all, so there is nothing for us to delete:
- Your learning streak - Your daily streak is kept on your device and in the home screen widget
- Modules unlocked by watching an ad - These are recorded on the device where you earned them
Deleting the app clears these along with everything else stored locally. If you ask us to delete your account by email instead, they stay on your device until you uninstall the app.
Feedback already relayed through ntfy.sh, and notifications already sent to us over Telegram (such as the new-account, feedback and purchase alerts), left our systems when they were sent and cannot be recalled.
If you want any of these removed, email us at axislearningsup@gmail.com from the address associated with your account, or tell us the display name concerned if you used a guest account, and we will remove it, except that we may need to keep a minimal purchase record where tax or accounting law requires it. Backups and logs may retain copies for a limited period before being overwritten in the ordinary course.
Save What You Want to Keep
Download any certificate you want to keep before you delete your account. If you would like a copy of the rest of your data, email us before deleting and we will send it to you - deletion cannot be undone and we cannot recover the data afterwards.
What Happens After Deletion
Once your account is deleted:
- You will be immediately signed out of the app
- You will lose access to all your progress, certificates, and data
- You will need to create a new account if you want to use that app again in the future
- We cannot recover deleted accounts or data
Alternative Method
If you are unable to access the App or prefer to request account deletion via email, you may contact us at:
Email: axislearningsup@gmail.com
Please include the following information in your email:
- Your account email address (for verification purposes). If you used a guest account, it has no email address associated with it - tell us the display name you used instead, and note that we may be unable to verify ownership of a guest account
- A clear statement that you want to delete your account
- Confirmation that you understand the deletion is permanent
We will process your request within 30 days of receipt.
Data Retention
We may retain certain information as required by law or for legitimate business purposes, such as:
- Information required to comply with legal obligations
- Information needed to resolve disputes or enforce our agreements
- Aggregated or anonymized data that cannot be used to identify you
Questions?
If you have any questions about account deletion, please contact us at axislearningsup@gmail.com.